Legal Information & Data protection

Legal Information & Data protection

Privacy notice (DSGVO)

Privacy notice (as of October 2018)


Legal Information

LEGAL INFORMATION

  • Information pursuant to section 5 E-Commerce Gesetz (Austrian E-commerce Act)
  • Information pursuant to section 24 Mediengesetz (Austrian Media Act)
  • Disclosure pursuant to section 25 Austrian Media Act
  • Disclosure pursuant to section 14 UGB (Austrian Business Code)
  • Terms of use

Website operator, media owner and publisher:

WIENER STÄDTISCHE Versicherung AG Vienna Insurance Group

  • Aktiengesellschaft with headquarters at Schottenring 30 in Vienna’s first district, registered at the Commercial Court of Vienna under company register number FN 333376i
  • Address: Schottenring 30, Postfach 80, 1011 Vienna
  • Tel: +43 (0)50 350 20000
  • E-mail: kundenservice@wienerstaedtische.at 
  • Editorial team: Christian Kreuzer, Ralf Maurer, Marion Ribarits, Barbara Eitler, Nadja Piessnegger
  • Editorial office address: Schottenring 30, 1010 Vienna
  • Website design: FCB NEUWIEN Werbeagentur GmbH, Mariahilferstrasse 17, 1060 Vienna
  • VAT number: ATU 65254066
  • Data Processing Register number: 4001506
  • LEI: 549300W4AU642WNKBH79
  • Supervisory authority: Financial Market Authority, Otto Wagner Platz 5, 1090 Vienna

Member of the Austrian Federal Economic Chamber,
the provincial economic chambers in all federal provinces and
the Austrian Insurance Association

Main purpose of the website
The purpose of the website of Wiener Städtische Versicherung AG Vienna Insurance Group (Wiener Städtische) is to provide information about our company, services and products, and related information. This information does not constitute an offer in the legal sense.

Object of the media owner’s business
Wiener Städtische provides, directly and indirectly, life insurance including supplementary insurance, health insurance, accident insurance, and damage insurance (insurance coverage for damage to property, and indemnity insurance) in the insurance segments in which it is authorised to operate by the supervisory authority.

The following are also objects of the business:
a) investing in other companies;
b) insurance brokering;
c) consulting on insurance matters;
d) arranging mortgage loans and personal loans, and arranging the purchase and sale of financial securities, where these activities are connected with insurance operations;
e) arranging home loan savings agreements;
f) providing automated data processing and IT services;
g) the establishment and management of organisational units for companies in which the company has investments, or with which a cooperation agreement has been concluded;
h) carrying out administrative tasks for companies in which the company has investments, or with which a cooperation agreement has been concluded;
i) operating private clinics in the form of a works clinic providing medical care to the company’s employees.

Managing board of the media owner
Robert Lasshofer, Chief Executive Officer
Manfred Bartalszky, member of the Managing Board
Christine Dornaus, member of the Managing Board
Roland Gröll, member of the Managing Board
Manfred Rapf, member of the Managing Board
Doris Wendler, member of the Managing Board

Supervisory board of the media owner
Günter Geyer, Chairman
Elisabeth Stadler, Chief Executive Officer, Vienna Insurance Group (First Deputy Chairperson)
Peter Bosek, member of the Managing Board (Second Deputy Chairman)
Karl Fink, member of the Managing Board
Abbot Christian Haidinger
Judit Havasi, member of the Managing Board
Wolfgang Hesoun
Werner Muhm
Martha Schultz, Vice-President
Sonja Zwazl, President

Employee representatives:
Gerd Wiehart (Chair of the Central Works Council)
Peter Winkler (First Deputy Chair of the Central Works Council)
Michael Wenninger (Second Deputy Chair of the Central Works Council)
Jochen Siutz (Third Deputy Chair of the Central Works Council)
Harald Weissenbacher (member of the Central Works Council)

Wiener Städtische Versicherung AG Vienna Insurance Group is a subsidiary of Vienna Insurance Group AG Wiener Versicherung Gruppe.

TERMS OF USE

Information
The purpose of the website of Wiener Städtische Versicherung AG Vienna Insurance Group (Wiener Städtische) is to communicate information about our company, services and products and related information. This information does not constitute an offer in the legal sense.

Liability
The information on this website has been carefully compiled and is continually updated. However, Wiener Städtische assumes no liability for the accuracy, correctness or completeness of information. Wiener Städtische endeavours to make the website available at all times, but assumes no liability in the event that the website is partially or completely unavailable for a period of time. Information on the website does not in any way represent legal, investment or other advice. Please refer to insurance policies and the contractual terms on which they are based for binding information concerning our insurance contracts. For further information, please contact our Service Center on +43 (0)50 350 350.

Wiener Städtische is not liable for direct or indirect damages or consequential damages of any kind, under any circumstances, that result from the use of information or materials on the Wiener Städtische website or from accessing other websites via links on the Wiener Städtische website.

Wiener Städtische assumes no liability for information, software or other material accessible via its website being free from viruses or other damaging components.

Consumer arbitration
In case of dispute, consumers have the option to contact the arbitration office for consumer transactions: www.verbraucherschlichtung.at (German only).

Data Protection

Data protection

Data protection has the highest priority at Wiener Städtische, and we handle personal data in absolute confidence.

Data security online

The World Wide Web is a publicly accessible system. Every time personal information is voluntarily disclosed online, this is done at the user’s own risk. Your data may be lost in transmission or find its way into the hands of unauthorised persons. Wiener Städtische has no liability in such cases.

Phishing

Phishing attacks use fake e-mails and websites in an attempt to obtain your personal data, such as passwords or other sensitive information. We will never send you an e-mail or text message requesting highly confidential personal data – such as your bank details, credit card number or password – under false pretences (e.g. expiry of an insurance policy). Further information about phishing e-mails and how you can protect yourself can be found, for instance, at https://www.help.gv.at/Portal.Node/hlpd/public/content/172/Seite.1720500.html (German only)

Hyperlinks

Some hyperlinks on the Wiener Städtische website may link to other websites that are not operated by Wiener Städtische. Such websites contain information provided by independent third parties that may be useful and interesting to visitors to the website. Please note that the provider of each website is solely responsible for the content and design of that site. Wiener Städtische does not accept any liability for such providers or information they provide.

Use of Google Maps

This website uses Google Maps to display maps.

Google Maps is operated by:

Google Inc.
1600 Amphitheatre Parkway
Mountain View
CA 94043 USA

By using this website, you consent to the collection, processing and use of data that you submit and that is collected automatically, by Google, its representatives and third parties.

Terms of use for Google Maps can be found at https://www.google.com/intl/en-GB_GB/help/terms_maps.html.

You can find full details in Google’s privacy policy.

Use of Google Analytics*

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyse how users use the site. The information generated by cookies about your use of this website is generally transmitted to and stored on a Google server in the USA. However, if IP anonymisation is activated on this website, your IP address is truncated by Google within member states of the European Union, or other contracting parties to the Agreement on the European Economic Area, before processing. Only in exceptional cases is the full IP address transmitted to a Google server in the USA and truncated there. On behalf of the operator of this website – Wiener Städtische – Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser; however, please note that if you do this you may not be able to use the full functionality of this website. You may also prevent the collection of data related to your use of this website generated by the cookie (including your IP address), the transfer of such data to Google, and the processing of such data by Google, by downloading and installing the browser plug-in available at https://tools.google.com/dlpage/gaoptout.

Please note that on this website, the “_anonymizeIp” feature for Google Analytics has been activated, in order to guarantee anonymised recording of IP addresses.

*Source: www.datenschutzbeauftragter-info.de

We also use Google Analytics to evaluate data from AdWords and the DoubleClick cookie for statistical purposes. If you would prefer us not to do this, you can deactivate this in Google Ad Settings (https://adssettings.google.com/authenticated).

Google remarketing

This website uses remarketing technology from Google, Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; “Google”). This is used to display targeted ads on websites in the Google partner network to users who have previously visited our websites or online services and are interested in our products and services. Display of such ads is made possible by the use of cookies, small text files that are saved on the user’s computer. These text files allow the behaviour of website users to be analysed for the purposes of targeted product recommendations and interest-based advertising.

If you do not wish to receive interest-based advertising, you can deactivate the use of cookies for this purpose by Google on the following website: https://adssettings.google.com. Alternatively you can deactivate the use of cookies by third parties by following the directions provided on the Network Advertising Initiative’s deactivation page.

Consent to data transferral and use by Google

By using our services, you consent to the processing of data about you by Google in the manner and for the purposes set out here. Please note that Google has its own privacy policy that is independent of ours. We do not assume any responsibility or liability for Google’s policy or processes. Please familiarise yourself with Google’s privacy policy before you use our website.

Google Inc.’s relevant privacy policy can be found here: https://policies.google.com/privacy?hl=engb

In addition, we give you the option to adjust your settings for the use of cookies and personalised advertising.

Retargeting by Qubit

Plista uses cookies that allocate a unique ID, so that you can be recognised within the Plista network and interest-based advertising can be displayed to you. Visit www.plista.com/about/privacy for more details.

Sizmek uses cookies that allocate a unique ID, so that you can be recognised within the Sizmek network and interest-based advertising can be displayed to you. Visit www.sizmek.com/privacy-policy for more details.

GroupM uses cookies that allocate a unique ID, so that you can be recognised within the GroupM network and interest-based advertising can be displayed to you. Visit www.xaxis.com/privacy-policy for more details.

Google uses cookies that allocate a unique ID, so that you can be recognised within the Google network and interest-based advertising can be displayed to you. Visit www.google.com/intl/en/policies/terms for more details.


Social media plug-ins

In a number of places on our website you are given the opportunity to share content on Facebook. Data concerning the user will only be transferred to these networks by the technology we employ if the user initiates this by clicking on the respective button. By taking this action, the user grants their consent for their data to be transferred.

Video advice and live chat

Video advice and live chat infrastructure is provided as a service to Wiener Städtische by purpleview GmbH.

purpleview GmbH
Kampstrasse 6
44137 Dortmund
Germany


Before and during a video advice or live chat session between Wiener Städtische advisers and customers, the following types of data arise:

  • Contact details (e.g. telephone number, e-mail address)
    The text chat interface provided in addition to video advice is handled by purpleview’s servers. Chats are not saved on the server. 

    Wiener Städtische receives a transcript of the chat by e-mail after it is completed. This transcript is stored in Wiener Städtische’s e-mail management system in accordance with the data protection policy.

    The audio and video streams are transmitted via a purpleview streaming server that is logically and physically separated from the rest of the IT system. Incoming streams are transient, i.e. no cache is stored on the server and it is not possible to record the streams. Technical measures are in place that prevent unauthorised access to streams.
    purpleview and third parties engaged by purpleview do not have access to these data.
  • IP address
    Data are transferred between advisers and customers during video advice and live chat, but these data are not stored. Our advisers have access to a function with which they can display the IP address of the customer they are talking to if the customer behaves abusively. In such cases the IP address is also recorded in the standard server log file. Standard log data are retained for seven days so that problems can be identified and resolved.
  • Other data (chat start and end, session ID, pre-survey and post-survey data)
    For debugging purposes, as well as for the purposes of monitoring and reporting, the types of actions initiated by the adviser or customer (e.g. starting or ending a chat) are registered on purpleview’s servers. The contents of the actions are not stored. All data recorded in this way are anonymised and can only be connected with the Empathy session ID used. It is not possible to relate these data to specific end users retrospectively, but they may be connected with the adviser in question retrospectively (only for debugging purposes). Standard log data are retained for seven days so that problems can be identified and resolved. Reporting data can be stored and retained.

    Pre-survey and post-survey data related to an Empathy session may be collected and retained.

    Pre-survey:
    Before a live chat or video advice session begins, we ask you to provide some information – including your name – so that our advisers can address you personally.

    Post-survey:
    Post-survey data relates to the questionnaire filled out by our advisers after their conversation with you. This questionnaire is used exclusively for internal evaluation of service quality and internal training purposes, and does not contain information that could identify customers.

    These data are only accessed to maintain service quality and for support and maintenance purposes.

Chat

In various places on the wienerstaedtische.at site you are offered live chat or co-browsing as a contact option.

In live chat, you will be connected to a member of staff from our service hotline, with whom you can talk by text in real-time in a separate browser window.

In co-browsing, your adviser will open a new, joint session on the website, during which you can navigate our website together with the adviser, for example to go over content or fill in forms with their support. Both you and the adviser are able to take control of browsing at any time.

Video advice

In various places on the wienerstaedtische.at site you are offered video advice as a contact option.

This connects you with a member of staff from our service hotline, so that you can discuss any questions you have about your insurance contracts and our products face-to-face. Before the session begins, you will be asked to grant access to the camera and microphone on your computer. Your microphone will only be accessed after you give consent. For the picture from your camera to be transmitted, you need to grant consent a second time by clicking on a button.

Pop-up connect

Pop-up connect is a system that can be used to display interactive invitations to a video advice session to website visitors.

Individual customers are recognised by means of a globally unique ID (GUID) that is generated. The GUID is created the first time a user visits a website for which pop-up connect is activated. There are two ways that the GUID can be saved in a browser:

  1. In the browser’s local storage
  2. In a cookie

If the first option is not available (e.g. in the case of older browsers such as IE8), the second option is used automatically. Cookies expire after 24 hours. If this option is also unavailable, e.g. because a user automatically blocks cookies (this can be achieved by using a browser plug-in, for example), the user cannot be recognised on repeat visits to a site with pop-up connect.

Use of JavaScript

JavaScript programs are simple programs that are downloaded from a server to be executed in your browser, and allow us to make using our site easier. For example, we use JavaScript to improve the display options for our website, for navigation between individual pages, and to simplify entering information into contact forms.

You can prevent the use of JavaScript by adjusting your browser settings accordingly. This will considerably limit the functionality of our website that is available to you.

No other forms of active content (Java applets and ActiveX controls) are used on our website.

Cookies

What are cookies?

Cookies are small text files saved on your device by websites that you visit. These files contain information about the user and the website. Cookies have various purposes. The most frequent use is to recognise you when you return to a particular website, although webshop shopping baskets also use cookies.*

The permissibility of cookies is regulated by section 96(3) of the Austrian Telekommunikationsgesetz (Telecommunications Act) 2003.*

Why do we use cookies?

In order to provide attractive, personalised services and make improvements to our website, we collect and store information on the way in which you use our site. For example, we use cookies to analyse the behaviour of visitors to our website, in order to personalise individual pages and to ensure that registered users remain logged in during their visit. We do this by means of small text files – cookies – which are saved on your device. These cookies are totally secure and do not contain any sensitive information.

What types of cookies does Wiener Städtische use?

We use two types of cookies: session cookies and persistent cookies.

  • Session cookies are saved until you close your browser, after which they are automatically deleted from your device.
    Session cookies are used for online insurance, logins and advice pages.
  • Persistent cookies remain on your device for the period of time specified in the cookies. The cookies are deleted after this period and not when you close your browser. Each time you visit our website, the cookies are reactivated.
    Persistent cookies: confirmation in the header – this is saved for one year.

We use session cookies most frequently, because they are the least disruptive type of cookie. These cookies contain various data, e.g. your selected customer service representative, or are used to keep you logged in during your visit to our website. Session cookies are used to improve your user experience when you visit our website.

Our website uses very few persistent cookies. Those that are used are mainly for analytical purposes. These cookies show which pages were visited, how many users have visited our website, and help to analyse general user behaviour on our site.

What types of cookies does purpleview use?

When video advice and live chat are used, purpleview GmbH’s system saves the following cookies in the adviser’s and customer’s browsers. The cookies are used for authentication and to re-establish the connection if it is lost. Cookies are not used for analysis.

 

Empathy Suite key

HTTP cookie expiry

Description

_EMPATHYAUTH_

12 hrs

Advisers and customers: saves authentication information

pvConnectionType

1 min

Customers: saves connection type (button connect, pop-up connect, pin connect, etc.)

pvGroup

1 min

Customers: saves group hash

purpleview GmbH distinguishes between persistent and temporary data that are stored or processed via Empathy Cloud.

  • Persistent data:
    • In general, no personal customer data are stored indefinitely
    • Adviser log-in data
    • Optional form data
  • Temporary data:
    Customer personal data (stored until the end of the session)
    • Audio and video
    • Text/chat content
    • Customer connection data (IP address)
    • Optional form data
    • Conversation content, depending on use

     

What advantages do cookies deliver for you?

Cookies can be very useful for you, because they increase user friendliness if you visit a particular site several times. If you use the same device and browser for multiple visits to a particular website, the site can adapt the content in line with your interests and requirements.

What happens if you do not accept cookies?

If you reject cookies, this influences the functionality of our website. This can mean that you are unable to use some functions and services.

The browsers on PCs, smartphones and other web-enabled devices are usually configured to accept cookies. If you do not wish to use cookies on our or another website, you can change your browser settings. To do this, you should use your browser’s help function.

For further information on the use of cookies, visit http://www.argedaten.at/php/cms_monitor.php?q=PUB-TEXT-ARGEDATEN&s=51778ngg (German only).

 

IT security

Measures to prevent unauthorised access

Our data processing systems are protected from external threats by firewall systems. Log-in procedures and access rights systems ensure that internal applications can only be accessed by authorised persons.

Wiener Städtische employs advanced modes of encryption to transmit data that you wish to send us using the contact forms provided on this website. Currently Wiener Städtische uses secure socket layer (SSL) encryption for data transfer. The security standards of our IT systems are monitored on an ongoing basis.

Contact

If you have any questions, please contact us by
calling our service hotline on +43 (0)50 350 350.

Data protection officer

Angela Witzany
Schottenring 30
1010 Vienna
E-mail: datenschutz@wienerstaedtische.at